General Terms and Conditions Waterpark Oan 'e Poel

Applicability of the General Terms and Conditions
These General Terms and Conditions apply to all agreements between the landlord (Waterpark Oan ’e Poel) and the tenant concerning the rental of accommodation. These conditions form an inseparable part of the agreement. By finalising the booking, the tenant is deemed to have accepted these General Terms and Conditions.

Conclusion of the Agreement, Reservation and Payment
An agreement for the rental of accommodation is concluded through an offer and its acceptance. The agreement may be concluded by making an online reservation via our website, oanepoel.nl, by email or by telephone. Both methods of reservation are binding on both the tenant and the landlord.

An agreement may only be entered into by a tenant who is at least 21 years old. If the tenant’s co-tenants are under 21 years of age, the tenant must accompany them throughout their entire stay.

Once a telephone or online reservation has been made, the tenant will receive an email containing confirmation of the reservation and a payment link. Upon receipt of this confirmation, the tenant must immediately pay 50% of the total invoice amount. The reservation becomes final once payment has been received.

If a deposit has been paid, the remaining balance must be paid no later than 14 days before the arrival date. In the case of a short-term reservation, meaning less than 14 days before arrival, the full invoice amount must be paid immediately after receipt of the confirmation email. The total amount must always be paid in full before arrival.

If the landlord does not receive the payments or advance payments on time, the landlord is entitled to terminate or cancel the agreement and hold the tenant liable for the cancellation costs. The cancellation costs will be offset against any amounts already paid.

Reservations made by the tenant are irrevocably binding. A right of withdrawal, including the statutory cooling-off period under the Dutch Civil Code, does not apply to services relating to the rental of accommodation.

Arrival and Departure
On the day of arrival, the accommodation will be available from 4:00 p.m. If you arrive earlier and the accommodation is not yet ready, you may leave your luggage in the luggage storage facility at the entrance to the campsite until the accommodation is available. No reduction of the rental price will be granted in the event of late arrival.

The key to the accommodation is located in a key safe attached to the accommodation. You will receive the code for the key safe in the attachment to the confirmation email.

Upon arrival, the tenant must inspect the accommodation. Any defects and/or complaints must be reported to the landlord no later than four hours after arrival.

On the departure date, the tenant must leave the accommodation before 10:00 a.m. to allow the accommodation to be cleaned. Upon departure, the keys must be returned to the key safe. No reduction of the rental price will be granted in the event of early departure.

The tenant must leave the accommodation broom-clean upon departure. The inventory must be complete, in good condition and clean. The attachment to the confirmation email contains a “departure checklist” specifying what is expected of the tenant before leaving the accommodation.

If the tenant does not leave the accommodation in the proper condition, the landlord may charge additional costs.

Rights and Obligations of the Landlord
The landlord undertakes to make the accommodation available to the tenant in good condition on the agreed arrival date.

The landlord reserves the right, in exceptional cases, to provide alternative accommodation that is at least equivalent to the accommodation originally agreed upon.

In the exceptional event that it is not possible to stay in the booked accommodation and no alternative accommodation can be provided, the landlord will refund the costs of the booked accommodation to the tenant. However, the landlord shall not be liable for any additional costs or damage, such as travel expenses and/or missed holiday days.

The landlord reserves the right to enter the accommodation at any time.
The landlord shall not be liable for:
- Theft, misappropriation or damage of any kind during or as a result of a stay in accommodation rented by the landlord.
- The failure or malfunction of technical equipment.Inconvenience or nuisance caused by third parties.
- Errors and mistakes on the website that are recognisable as such.

All prices stated are in euros and include VAT.

Rights and Obligations of the Tenant
The tenant is not permitted to rent out or allow third parties to use the accommodation, or to allow more people to stay in the accommodation than agreed upon at the time of booking, unless the landlord has given permission. In the event of a violation, the landlord may deny the tenant access to or use of the accommodation. In that case, the tenant is not entitled to a refund.

The tenant must use the accommodation with due care and comply with the applicable house rules and park regulations.

The tenant undertakes to report immediately to the landlord any damage caused by the tenant to the accommodation and/or the inventory contained therein and to compensate the landlord for such damage, where applicable through the tenant’s liability insurance.

The tenant is not permitted to conduct a profession or business in the accommodation.

The use of any appliances for cooking, washing or heating other than those provided for these purposes in the accommodation is not permitted.

With the exception of bicycles, the tenant is not permitted to charge electric vehicles using the electricity supply of the accommodation.

The tenant is not permitted to cause nuisance to the surrounding area, for example by making noise, playing music or using a barbecue.

The tenant may only use rooms and spaces that are not locked. Pets are permitted only in accommodation where this is expressly indicated.

Termination
The landlord is entitled to terminate the rental agreement without formal notice of default if:
- The total invoice amount has not been paid at the start of the rental period.
- The tenant fails to comply with the obligations set out in these General Terms and Conditions and/or the house rules or rules of conduct.

Withdrawal, Cancellation and Early Termination
The right of withdrawal and any cooling-off period are excluded in this case.If the tenant cancels the agreement before the arrival date, the tenant may nominate a replacement tenant so that the accommodation can still be rented out.

If no replacement tenant is nominated, the tenant shall owe cancellation costs to the landlord.

These costs will be calculated as follows:
- 15% of the rental price if the cancellation is made more than three months before the start date of the rental period.
- 50% of the rental price if the cancellation is made between three months and one month before the start date of the rental period.
- 75% of the rental price if the cancellation is made between one month and two weeks before the start date of the rental period.
- 100% of the rental price if the cancellation is made less than two weeks before the start date of the rental period or if the rental period has already begun.

If the government or Veiligheidsregio Fryslân decides that tourism is not possible due to coronavirus measures, the booking will be cancelled free of charge.

Complaints and DisputesIf a guest has a complaint during the stay, the complaint may be reported to the landlord. The landlord will then make every effort to resolve the complaint to the guest’s satisfaction.

All other matters shall be governed by Dutch law.